Frequently Asked Questions

How much is shipping?

Shipping for orders over $40 is free. Or orders under $40, shipping is $5.

What is your return policy?

Due to the nature of our products, we cannot accept returns. In certain circumstances (such as damaged goods, when we are notified within 10 days), we will offer a replacement or shop credit.  Our customer’s satisfaction is our highest priority, so please email us within questions or concerns at customercare@lylole.com and we will assist you.

Do you ship internationally?

At this time, we only ship within the United States.  Hopefully that will change in the future.

Will I receive tracking information?

Orders are typically processed within 1-2 business days.  You will receive an email containing tracking information once your order ships.

When will it arrive?

Orders are shipped out Monday-Friday. Most orders arrive within 5-7 business days. If there is an issue with your order or the information that was input, we will email you immediately.

Do you test on animals?

No. Never.  We do however test on willing humans.

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